92apk Privacy Policy

92apk ("the Company", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the 92apk Platform (the "Platform"), including the website, mobile browser interface, and all associated services. This Privacy Policy describes how 92apk collects, uses, stores, and discloses personal data in connection with the operation of an online casino and sports betting platform serving English-speaking users in Pakistan and other permitted jurisdictions.

This Policy is incorporated by reference into and should be read alongside the 92apk Terms & Conditions. By registering an account or otherwise using the Platform, you consent to the practices described in this Policy. If you do not agree to this Policy, you must not use the Platform.

The data controller responsible for your personal data is 92apk as identified through the contact details in Section 13 of this Policy.

92apk collects only the personal data that is necessary for the lawful operation of the Platform. The categories of personal data we collect include:

1. Mobile number – used as your primary account identifier and for OTP-based verification and password resets;
2. Username – your chosen display name on the Platform;
3. Date of birth – collected to verify that you meet the 18+ minimum age requirement;
4. Government-issued ID (CNIC, passport) – collected when identity verification is required under our verification procedures or applicable regulatory obligations.

1. JazzCash and Easypaisa mobile wallet identifiers (mobile number used for transactions);
2. Bank account details (account title, IBAN) where bank transfer is used;
3. Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used – all recorded in PKR.

1. Bets placed, games played, win/loss records, and session duration logs;
2. Sports betting selections including cricket, PSL, and other event markets;
3. Bonus and promotion usage records.

1. IP address, device type, operating system, and browser type;
2. Session timestamps and login history;
3. Geolocation data at the city or region level (e.g., Karachi, Lahore, Islamabad, Rawalpindi) used for fraud prevention and access control.

Records of communications between you and the 92apk support team, including chat transcripts and support ticket content.

92apk collects personal data through the following channels:

1. Registration and account management – data you provide directly when creating or updating your account;
2. Payment processing – data transmitted through JazzCash, Easypaisa, or bank payment gateways during deposits and withdrawals;
3. Gameplay and platform use – data generated automatically as you use the casino, sportsbook, and other Platform features;
4. Identity verification – documents submitted in response to a verification request;
5. Cookies and similar technologies – see Section 9 for full details;
6. Customer support interactions – information you provide when contacting our support team.

92apk processes your personal data for the following purposes, each of which has a lawful basis under applicable data protection principles:

1. Account management and service delivery: To register your account, authenticate your login, process transactions, and provide you with access to all Platform features;
2. Age and identity verification: To comply with our obligation to restrict access to users aged 18 and over, and to verify your identity for financial transaction purposes;
3. Payment processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and other supported payment methods;
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions;
5. Responsible gaming compliance: To monitor gaming behaviour for indicators of problem gambling and to apply deposit limits, self-exclusion, and other responsible gaming tools you request;
6. Legal and regulatory compliance: To fulfil obligations imposed by applicable laws, regulatory authorities, and law enforcement agencies;
7. Customer support: To respond to your enquiries and resolve disputes in relation to your account or transactions;
8. Platform improvement: To analyse aggregate usage data and improve the performance, design, and game selection of the Platform;
9. Marketing communications: To send you promotional offers and updates where you have opted in to receive such communications. You may opt out at any time through your account settings.

92apk does not sell your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary:

1. Payment service providers: JazzCash, Easypaisa, and banking partners receive the minimum data required to process your financial transactions;
2. Game software providers: Providers such as Playtech, Pragmatic Play, and PG Soft may receive pseudonymous session data for game operation and technical support purposes;
3. Identity verification services: Third-party KYC (Know Your Customer) service providers where verification is required;
4. Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, we will disclose personal data to competent authorities;
5. Service providers: Hosting, analytics, and customer support platform providers operating under data processing agreements that restrict their use of your data to service delivery only.

Any third party that receives personal data from 92apk is contractually bound to process that data securely and in accordance with applicable data protection requirements.

All financial transactions on 92apk are denominated in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash or Easypaisa, your mobile wallet number and transaction reference are processed by those respective third-party payment platforms in accordance with their own privacy policies. 92apk does not store your full JazzCash or Easypaisa PIN or any similar authentication credentials. Bank transfer details are retained for the duration required by applicable financial record-keeping obligations and then securely deleted.

92apk retains personal data for as long as your account is active and for such additional periods as are required by law or legitimate business necessity. Specifically:

1. Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure to comply with anti-money laundering and financial regulatory requirements;
2. Transaction records are retained for a minimum of five (5) years from the date of each transaction;
3. Gaming activity logs are retained for three (3) years unless a longer period is required by applicable law or for the resolution of an ongoing dispute;
4. Support communications are retained for two (2) years from the date of the most recent interaction;
5. Data held solely for marketing purposes is retained until you withdraw your consent or opt out, whichever is earlier.

Upon expiry of the applicable retention period, your data is securely deleted or anonymised in accordance with our data destruction procedures.

92apk implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

1. SSL/TLS encryption for all data transmitted between your browser and the Platform;
2. Encrypted storage of passwords – 92apk never stores your password in plain text;
3. OTP-based authentication for password resets and sensitive account changes;
4. Automatic session timeouts for inactive login sessions;
5. Access controls limiting internal access to personal data to authorised personnel with a legitimate business need;
6. Regular security assessments and penetration testing of Platform infrastructure.

Despite these measures, no internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your login credentials and should contact 92apk support immediately if you suspect unauthorised access to your account.

92apk uses cookies and similar technologies to operate and improve the Platform. A cookie is a small text file placed on your device by the Platform. The types of cookies used include:

1. Essential cookies: Required for the Platform to function, including maintaining your login session and storing your preferences. These cannot be disabled without impairing Platform functionality;
2. Analytics cookies: Used to collect aggregate, anonymised data about how users interact with the Platform, enabling us to improve performance and user experience;
3. Fraud prevention cookies: Used to detect and prevent fraudulent activity and multi-accounting.

You can control cookie settings through your browser preferences. Disabling essential cookies may prevent you from logging in or using core Platform features. 92apk does not use third-party advertising or behavioural tracking cookies beyond those described above.

Subject to applicable law, you have the following rights with respect to your personal data held by 92apk:

1. Right of access: You may request a copy of the personal data we hold about you;
2. Right to rectification: You may request correction of inaccurate or incomplete personal data;
3. Right to erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations;
4. Right to restriction: You may request that we restrict processing of your personal data in certain circumstances;
5. Right to object: You may object to processing of your personal data for direct marketing purposes at any time;
6. Right to data portability: Where technically feasible and legally applicable, you may request a machine-readable copy of personal data you have provided to us.

To exercise any of these rights, contact 92apk support using the details in Section 13. We will respond to verifiable requests within 30 days.

92apk does not knowingly collect personal data from any person under the age of 18. The Platform is strictly restricted to adults aged 18 and over. If we become aware that personal data has been collected from a minor, we will immediately delete that data and close the associated account. Parents or guardians who believe a minor has accessed or registered on the Platform should contact us immediately using the details in Section 13.

92apk reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via account notification with at least 7 days' notice prior to the revised policy taking effect, except where immediate changes are required by law. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of that revised Policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the 92apk data team. Our support team is available 24 hours a day, 7 days a week. You may reach us by email – the address is displayed in plain text in the footer of this page. Please do not send sensitive personal data or financial information via unencrypted email.